Frequently Asked Questions

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Rescheduling and Cancellation

What’s the difference between a cancellation and a rescheduling? How does it affect me?

Cancellations have a bigger impact than reschedulings and should be avoided as much as possible.

If you reschedule a lesson, you are not losing the money for the booking. The learner’s payment will be kept in an escrow account and sent to you once the lesson has been completed. 

However, if you cancel a lesson, we will have to fully refund the learner for their lesson. The learner can then choose to book a new lesson with another ADI, meaning there is a high chance that you will lose that booking. 

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