Discover tips and tricks, find answers to common questions and get help!
How do I sign up?
Simply download the Drivio for Learners App from the AppStore or GooglePlay.
Once downloaded, search your postcode and immediately see available driving instructors without signing up. To book your first lesson you will need to register on the App.
As soon as you’ve signed up we will send you an email and SMS to verify your details. Once confirmed, you can book the lesson with the instructor that suits you.
What areas does Drivio cover?
Drivio can be used anywhere in the UK.
Currently, our network covers every Greater London postcode as well as many others within and around the M25. We have recently expanded up to Leeds.
This means the vast majority of driving instructors operate in these areas.
Can I use Drivio to hire a car for my practical driving test?
Of course! When searching, simply filter for instructors who offer to hire their car for driving tests.
Are the driving instructors on Drivio certified?
At Drivio we take the safety of our learners very seriously. We verify all driving instructors.
As a part of the verification process, driving instructors hold a valid Certificate of Registration as an Approved Driving Instructor (ADI), and they are registered with the Driver and Vehicle Standards Agency (DVSA).
Can I choose my driving instructor?
Typically driving schools assign you an instructor at random. With Drivio you can book the instructor that most suits your preferences.
When choosing an instructor you can apply the following filters:
To help you make a more informed decision, you can view instructors’ profiles and read ratings and reviews that other learners have given them.
How do I pay for my lessons?
With Drivio you can pay for your lessons easily with your debit or credit card directly via the App. It is the safest way to book lessons as you are covered by the Drivio Cancellation Policy at all times.
We don’t take any money from your account until the instructor confirms your lesson booking. Until then, the money is just pending in your account. Instructors will only be paid for completed lessons.
How do I communicate with my instructors?
Simply message or call your instructor directly from the App. These features are free of charge. Check you have your Drivio App permission enabled to use this service.
By communicating on the App, you will have all your communication history in one place for future reference.
Can I communicate with instructors before making a booking?
You are only allowed to communicate with the instructor that you make a booking with. You can continue to communicate with this instructor while you use the Drivio App.
How long is a driving lesson?
To fast-track your progress we recommend 2-hour long lessons. However, it is up to you and your driving instructor how long you wish the lessons to be. Usually, the minimum lesson duration is one hour.
Where do driving lessons take place?
Driving lessons can take place from where it’s most convenient for you. Simply type your postcode or set your location in the Drivio app and see instructors available in your pick-up location.
Each driving instructor covers specific areas so your pick-up and drop-off location should remain the same.
What should I bring to my first lesson?
As per government regulation, you will need to bring along your provisional driving licence to the first lesson for the instructor to confirm that you are eligible to learn to drive.
What if I’m late or my instructor is late for a lesson?
It’s important that both learner and instructor show up on time for their lesson. Should either of you be running late, please communicate with each other via the Drivio in-app Messenger.
We are also here if you need any support. Contact our team via the App or email us at email@example.com
What if I need to reschedule a lesson?
You are able to reschedule any booked lessons. You should get in contact with the instructor via in-app messenger or send a rescheduling request.
If the driving instructor accepts it, the lesson is moved to the newly agreed time. If the driving instructor rejects it, you or the instructor can suggest another day or time.
Please, see below for more information on our cancellation policy:
What happens if my instructor cancels a confirmed lesson or doesn’t show up?
It can happen that an instructor cancels your lesson or for some reason doesn’t show up. But don’t worry, we’ve got you covered!
Should an instructor cancel a confirmed lesson on the App, we will automatically refund you the full amount you paid for the lesson. It usually takes 3-5 working days for the refund to reach your account.
If the driving instructor didn’t show up to the lesson, please get in contact with us and we will assist you further.
Cancellations of Lessons
You may cancel or re-arrange a lesson without penalty if you confirm with your instructor more than 48 hours before your lesson begins. You will be entitled to a full refund.
If you cancel within less than 48 hours, but more than 24 hours before the lesson starts, you will receive a 50% refund.
If you cancel your confirmed lesson within less than 24 hours, you will be charged in full for the driving lesson.
Can I reschedule or cancel a lesson from a block booking?
Once you have made a block booking you can only reschedule lessons included in the block, within the cancellation policy. Lessons that have not been completed will be returned to your block of lessons.
You cannot cancel a single lesson. If you cancel a single lesson, you will be cancelling the full block of lessons booked and you will be refunded for any remaining lessons.
Any discount applied will be lost and the remaining lessons will be charged at the full normal price per hour lesson. Any remainder due to you will be refunded to you.
How do I get in contact with the Drivio support team?
The best way to contact Drivio’s customer support team is to message or call us via the Drivio app.
To do this, go to Account > Support > Contact Drivio.
Alternatively, you send an email to firstname.lastname@example.org
What is Drivio and how does it work?
Drivio is a mobile App that makes it easy for learners to find and book approved driving instructors in their local area. Simply download the Drivio for Learners app from the Google Playstore or the AppleStore, register and book your lesson with the driving instructor that most suits your requirements.
As a learner, you will benefit in many ways from Drivio:
We don’t charge learners any fees whatsoever. Download the app today and see for yourself how easy it is to book your driving lesson with Drivio!
Get the free Drivio app on your phone