Frequently Asked Questions

Simply download the Drivio for Learners App from the AppStore or GooglePlay. 

Once downloaded, search your postcode and immediately see available driving instructors without signing up. To book your first lesson you will need to register on the App.

As soon as you’ve signed up we will send you an email and SMS to verify your details. Once confirmed, you can book the lesson with the instructor that suits you.

Drivio can be used anywhere in the UK.

Currently, our network covers every Greater London postcode as well as many others within and around the M25. We have recently expanded up to Leeds.

This means the vast majority of driving instructors operate in these areas.

Of course! When searching, simply filter for instructors who offer to hire their car for driving tests.

At Drivio we take the safety of our learners very seriously. We verify all driving instructors.

As a part of the verification process, driving instructors hold a valid Certificate of Registration as an Approved Driving Instructor (ADI), and they are registered with the Driver and Vehicle Standards Agency (DVSA).

Typically driving schools assign you an instructor at random. With Drivio you can book the instructor that most suits your preferences. 

When choosing an instructor you can apply the following filters: 

• Location
• Date and time
• Price
• Gender
• Transmission type (manual / automatic)

To help you make a more informed decision, you can view instructors’ profiles and read ratings and reviews that other learners have given them.

With Drivio you can pay for your lessons easily with your debit or credit card directly via the App. It is the safest way to book lessons as you are covered by the Drivio Cancellation Policy at all times.

We don’t take any money from your account until the instructor confirms your lesson booking. Until then, the money is just pending in your account. Instructors will only be paid for completed lessons.

Simply message or call your instructor directly from the App. These features are free of charge. Check you have your Drivio App permission enabled to use this service.

By communicating on the App, you will have all your communication history in one place for future reference.

You are only allowed to communicate with the instructor that you make a booking with. You can continue to communicate with this instructor while you use the Drivio App.

To fast-track your progress we recommend 2-hour long lessons. However, it is up to you and your driving instructor how long you wish the lessons to be. Usually, the minimum lesson duration is one hour.

Driving lessons can take place from where it’s most convenient for you. Simply type your postcode or set your location in the Drivio app and see instructors available in your pick-up location.

Each driving instructor covers specific areas so your pick-up and drop-off location should remain the same.

As per government regulation, you will need to bring along your provisional driving licence to the first lesson for the instructor to confirm that you are eligible to learn to drive.

It’s important that both learner and instructor show up on time for their lesson. Should either of you be running late, please communicate with each other via the Drivio in-app Messenger.

We are also here if you need any support. Contact our team via the App or email us at hello@drivio.co.uk

You are able to reschedule any booked lessons. You should get in contact with the instructor via in-app messenger or send a rescheduling request.

If the driving instructor accepts it, the lesson is moved to the newly agreed time. If the driving instructor rejects it, you or the instructor can suggest another day or time. 

• If you are rescheduling an unconfirmed booking, you have 48 hours from the moment the booking was made to agree with the instructor on a suitable time for the lesson. After that, the booking gets automatically cancelled. 

• If you are rescheduling a lesson that you had previously confirmed, you have 24 hours to agree with the instructor on a suitable time for the lesson. If not, the lesson goes ahead at the originally agreed time, unless you cancel it.

Please, see below for more information on our cancellation policy:
https://drivio.co.uk/driving-instructor-terms/

It can happen that an instructor cancels your lesson or for some reason doesn’t show up. But don’t worry, we’ve got you covered! 

Should an instructor cancel a confirmed lesson on the App, we will automatically refund you the full amount you paid for the lesson. It usually takes 3-5 working days for the refund to reach your account.

If the driving instructor didn’t show up to the lesson, please get in contact with us and we will assist you further.

You may cancel or re-arrange a lesson without penalty if you confirm with your instructor more than 48 hours before your lesson begins. You will be entitled to a full refund.

If you cancel within less than 48 hours, but more than 24 hours before the lesson starts, you will receive a 50% refund.

If you cancel your confirmed lesson within less than 24 hours, you will be charged in full for the driving lesson.

Once you have made a block booking you can only reschedule lessons included in the block, within the cancellation policy. Lessons that have not been completed will be returned to your block of lessons.

You cannot cancel a single lesson. If you cancel a single lesson, you will be cancelling the full block of lessons booked and you will be refunded for any remaining lessons.

Any discount applied will be lost and the remaining lessons will be charged at the full normal price per hour lesson. Any remainder due to you will be refunded to you.

The best way to contact Drivio’s customer support team is to message or call us via the Drivio app.
To do this, go to Account > Support > Contact Drivio.

Alternatively, you send an email to hello@drivio.co.uk

Drivio is a mobile App that makes it easy for learners to find and book approved driving instructors in their local area. Simply download the Drivio for Learners app from the Google Playstore or the AppleStore, register and book your lesson with the driving instructor that most suits your requirements.

As a learner, you will benefit in many ways from Drivio: 

• Search from a large number of certified driving instructors available in your area at your preferred timings
  
• See instructors’ past performance based on reviews and ratings, as well as their experience and what car they use to teach
  
• Easily settle payments directly via the Drivio app

We don’t charge learners any fees whatsoever. Download the app today and see for yourself how easy it is to book your driving lesson with Drivio!