driv.io

You asked we listened: new rescheduling feature

Following your request, we have made it much easier for instructors to reschedule a lesson on Drivio. Here’s how it works: 

rescheduling process
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rescheduling process step #2
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It’s important to understand the time limits when rescheduling lessons:

Remember that if a learner rejects your rescheduling request, the status of the lesson remains unchanged, meaning that an unconfirmed lesson remains unconfirmed; and a confirmed lesson remains confirmed. The status of a lesson only changes if the learner accepts your rescheduling request or if the lesson gets cancelled. 
With that in mind, here are three tips when rescheduling lessons: 
1. If you have to, we recommend you reschedule a lesson as soon as possible;2. Try not to cancel any lessons that you had previously confirmed, as this is a bad customer experience for learners, who will consider you unreliable and be more hesitant to book you again in future;3. Last but not least: Before you reschedule a lesson, we recommend that you agree on a time with the learner to make sure that he or she is available.

As usual, if you have any feedback for us or need help with anything, please contact us via the in-app messenger or email us at support@drivio.co.uk. We look forward to hearing from you. Happy driving!